Refund policy
Thank you for shopping with Tribal Descendants LLC. We create a variety of handmade, made-to-order, printed, embroidered, cultural, and creative products.
Because of the nature of many of our products, all sales are considered final unless otherwise stated in this policy or required by applicable law.
Please carefully review your order, product information, size, color, quantity, and shipping information before completing your purchase.
1. NO EXCHANGES
We do not offer exchanges.
We are unable to exchange products for a different size, color, design, product, or style after an order has been placed.
Please carefully review all product details and select the correct options before submitting your order.
2. HANDMADE & ONE-OF-A-KIND PRODUCTS
All handmade, handcrafted, and one-of-a-kind products are FINAL SALE and NON-REFUNDABLE.
Because handmade products are individually created, slight variations in color, texture, shape, pattern, size, or finish may occur. These natural variations are part of the handmade process and are not considered defects.
Handmade and one-of-a-kind products cannot be returned or refunded because of:
- Change of mind
- Personal preference
- Color preference
- Size preference
- Minor variations in handmade materials or finishes
- No longer wanting the product
- Ordering the wrong product
No exchanges or refunds will be provided for handmade or one-of-a-kind products, except where required by applicable law or in cases where the product arrives damaged, defective, or materially different from what was ordered.
3. DTF & PRINTED PRODUCTS
Many of our printed products may be produced specifically for your order.
DTF (Direct-to-Film) and other printed products are generally final sale and are non-refundable.
We do not offer refunds or exchanges because of:
- Change of mind
- Wrong size selected
- Wrong color selected
- Design preference
- No longer wanting the product
- Ordering the wrong product
- Personal preference
Please carefully review the product listing and sizing information before placing your order.
If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue.
4. EMBROIDERED PRODUCTS
Embroidered products are final sale and non-refundable.
Because embroidered products may be produced specifically for your order, we do not offer refunds or exchanges because of:
- Change of mind
- Wrong size selected
- Color preference
- Design preference
- No longer wanting the product
- Personal preference
Please review the product information carefully before placing your order.
If an embroidered item arrives damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue.
5. CUSTOM & PERSONALIZED ORDERS
Custom and personalized products are available by request only.
If you are interested in a custom or personalized product, please contact us at:
All custom requests must be reviewed and approved by Tribal Descendants LLC before an order is accepted.
Before production begins, we may confirm details such as:
- Design
- Size
- Color
- Personalization
- Product type
- Pricing
- Production details
Once a custom or personalized order has been approved and placed:
ALL CUSTOM AND PERSONALIZED ORDERS ARE FINAL SALE AND NON-REFUNDABLE.
We do not offer cancellations, refunds, or exchanges for custom or personalized orders due to change of mind, personal preference, incorrect information provided by the customer, or other customer-requested changes.
Customers are responsible for carefully reviewing and confirming all information provided for their custom order before the order is placed.
This does not affect rights that cannot legally be waived under applicable law.
6. ALL ORDERS ARE FINAL ONCE PLACED
We do not accept order cancellations or changes after an order has been submitted.
Because many of our products may be made to order, printed, embroidered, handmade, or prepared specifically for your order, we begin processing orders based on the information submitted at checkout.
Before placing your order, please carefully review:
- Product selection
- Size
- Color
- Quantity
- Design
- Shipping address
- Personalization information, if applicable
- Any other available product options
Once an order has been placed, we are unable to cancel, modify, or change the order.
This does not affect your rights regarding damaged, defective, or incorrect products caused by an error on our part, or any rights required by applicable law.
7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want you to receive the product you ordered in the condition we intended.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
- With a significant production error
please contact us within 7 days of delivery at:
Please include:
- Your order number
- Your name
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
Please do not send the item back unless we instruct you to do so.
After reviewing the issue, we will determine the appropriate resolution, which may include a replacement, reprint, refund, or another appropriate remedy when applicable.
8. ITEMS THAT ARE NOT ELIGIBLE FOR REFUNDS
Unless otherwise required by applicable law, we do not provide refunds for:
- Handmade products
- One-of-a-kind products
- Custom products
- Personalized products
- DTF/printed products due to change of mind or preference
- Embroidered products due to change of mind or preference
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Customer preference
- Change of mind
- Products the customer no longer wants
- Orders that the customer entered incorrectly
- Orders that the customer failed to review before purchase
9. PRODUCT VARIATIONS
Some of our products are handmade or individually created.
Because of the nature of handmade production, slight differences may occur between products, including variations in:
- Color
- Texture
- Shape
- Pattern
- Placement
- Finish
- Materials
These variations are a natural part of handmade products and do not necessarily indicate that a product is defective.
10. REFUNDS
If a refund is approved due to a qualifying issue, the refund will generally be issued to the original payment method used for the purchase.
Original shipping charges are generally non-refundable except where required by applicable law or when the issue resulted from an error on our part.
Please allow your payment provider time to process the refund after it has been approved.
11. RETURN SHIPPING
Because we do not generally accept returns or exchanges, customers should not send products back without first contacting us.
If we determine that a return is necessary because of a damaged, defective, or incorrect item caused by an error on our part, we will provide instructions regarding the return and any applicable return shipping arrangements.
12. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and tracking information has been provided, delivery is handled by the shipping carrier.
If a package is delayed, lost, or marked as delivered but cannot be located, please contact us at:
We will do our best to assist with the situation and provide any available tracking information.
However, we cannot guarantee the replacement or refund of packages that are lost or stolen after being delivered to the shipping address provided by the customer, except where required by applicable law.
13. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please carefully review your shipping information before submitting your order.
Because orders cannot be canceled or changed after they are placed, we may not be able to correct an incorrect address after an order has been submitted.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if reshipment is available.
14. INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, taxes, fees, or other charges imposed by their country.
Tribal Descendants LLC is not responsible for delays caused by customs or other international shipping processes.
International orders are subject to the same return, refund, exchange, and cancellation policies stated above unless otherwise required by applicable law.
15. FINAL SALE NOTICE
Please review your order carefully before completing your purchase.
By placing an order with Tribal Descendants LLC, you acknowledge that:
• We do not offer exchanges.
• Handmade and one-of-a-kind products are final sale and non-refundable.
• Custom and personalized products are final sale and non-refundable.
• Orders cannot be canceled or changed once submitted.
• DTF/printed and embroidered products are generally final sale and non-refundable for change of mind, preference, or customer-selected options.
This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable law.
16. CONTACT US
If you have questions regarding this Return & Refund Policy or believe you received a damaged, defective, or incorrect item, please contact us:
Tribal Descendants LLC
Email: tribaldescendants@gmail.com
Please include your order number and any relevant information or photographs so we can assist you.
TRIBAL DESCENDANTS LLC
Our creations. Our culture. Our family. Our story.
What was passed down to us, we hope to carry forward.